Shipping policy

Shipping Policy

Shipping Coverage

We currently ship throughout the entire Republic of Mexico.

Shipping rates are calculated at checkout based on the delivery address, the weight of your order, and the shipping method selected.

We do not ship internationally.

Processing Time

Orders are processed and shipped within 1 business day after payment has been confirmed.

Orders placed on weekends or Mexican public holidays will be processed on the next business day.

Estimated Delivery Times

Mexico City (Local Delivery)

  • Local deliveries are typically completed within 1 to 2 business days after your order has been processed.

Rest of Mexico

  • Metropolitan areas: 1–4 business days

  • Remote areas: 4–7 business days

Delivery times are estimates only and may vary depending on the courier and destination.

Shipping Delays

While we make every effort to ship orders promptly, delivery delays may occasionally occur due to circumstances beyond our control, including:

  • High shipping volumes (Buen Fin, Black Friday, Christmas, etc.)

  • Weather conditions

  • Operational delays by the courier

  • Remote delivery locations

Unfortunately, we cannot offer refunds or shipping credits for courier delays of less than 5 business days.

If your order experiences an unusual delay, please contact us at hola@uncorkmexico.com, and we will work with the courier to resolve the issue as quickly as possible.

Failed Delivery Attempts

Our shipping partners generally make up to three delivery attempts.

If delivery cannot be completed after three attempts, the package may be held at the courier's nearest branch for customer pickup for up to 7 days, depending on the courier's policies.

If the package is returned to Uncork Mexico because it was not collected or could not be delivered, the customer will be responsible for the cost of re-shipping the order.

Damaged Shipments

Your order is fully insured during transit.

If your order arrives with damaged or broken bottles, please email hola@uncorkmexico.com within 24 hours of delivery and include:

  • Your order number

  • Clear photographs of the damaged bottle(s)

  • Photographs of the shipping box and protective packaging (if possible)

Once your claim has been reviewed, we will either replace the damaged item or issue the appropriate refund.

Claims submitted more than 24 hours after delivery cannot be processed.

Questions

If you have any questions about shipping or delivery, please contact us at:

Email: hola@uncorkmexico.com